FinLearn

Privacy Policy

FinLearn Privacy Policy

1. The Type of Personal Information We Collect

We currently collect and process the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • IP address
  • Device information (e.g., browser type and version, operating system)
  • Payment details (when making purchases)
  • Marketing preferences

2. How We Get Your Personal Information and Why We Collect It

Most of the personal information we process is provided to us directly by you for the following reasons:

  • To process your orders and payments.
  • To provide customer support and respond to inquiries.
  • To send marketing communications, if you have opted in to receive them.
  • To improve our website and services based on your usage patterns and preferences.

If applicable, we may also receive personal information indirectly from the following sources:

  • Third-party payment processors (e.g., PayPal, Stripe) for payment transactions.
  • Cookies and tracking technologies to gather technical data about your interactions with our website.

We use the information you have provided to:

  • Fulfill orders and process payments.
  • Offer customer support, handle inquiries, and resolve issues.
  • Send newsletters, promotions, and special offers (if you have opted in).
  • Improve and optimize your user experience on our website.

We may share this information with:

  • Service providers like payment processors and hosting companies to fulfill orders.
  • Marketing partners for sending promotional communications (if you have consented).
  • Legal authorities if required by law or to protect our rights.

3. Lawful Basis for Processing Your Personal Information

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal data are:

  • (a) Your consent. You can withdraw your consent at any time by contacting us at xhee1_22@uni.worc.ac.uk.
  • (b) We have a contractual obligation. For example, when you place an order, we need to process your data to complete the transaction.
  • (c) We have a legal obligation. For instance, we may be required to store transaction data for tax or accounting purposes.
  • (d) We have a legitimate interest. For example, processing data to improve our website, prevent fraud, and provide tailored customer experiences.

4. How We Store Your Personal Information

Your information is securely stored on our servers hosted in the United Kingdom.

We retain your personal information for the following periods:

  • Order and transaction data: 5 years (for accounting and legal purposes)
  • Marketing data: Until you withdraw consent or unsubscribe from communications

After this period, we will dispose of your data by securely deleting digital records and removing all personal information from our systems.

5. Your Data Protection Rights

Under data protection law, you have the following rights regarding your personal data:

  • Your right of access: You have the right to ask us for copies of your personal data.
  • Your right to rectification: You have the right to ask us to correct any inaccurate or incomplete data.
  • Your right to erasure: You can ask us to erase your personal data in certain circumstances, such as when it is no longer necessary for the purposes we collected it.
  • Your right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances, for example, when you contest its accuracy.
  • Your right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • Your right to data portability: You can request that we transfer your personal data to another organization or provide it to you in a structured, commonly used, and machine-readable format.

You are not required to pay any fees to exercise your rights. If you make a request, we have one month to respond.

If you wish to make a request or have questions about how we handle your personal data, please contact us at:

  • Email: xhee1_22@uni.worc.ac.uk
  • Phone: +44 07393439130
  • Address: St John’s, Worcester WR2 6AJ

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised. Please review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us:

Postal Address: St John’s, Worcester WR2 6AJ

Email: xhee1_22@uni.worc.ac.uk

Phone: +44 07393439130